FAQ

How to register in casino?

It's very easy. Click the "SIGN UP" button on any page of the website and fill out all required fields in the form that appears. After filling it out, accept the rules of the casino to complete the registration. After that, a letter of confirmation will be sent to the specified e-mail. All you need to do to confirm registration is follow the link in that letter.

I forgot my password, what should I do?

To recover your password, you need to open the authorization form and click "I forgot my password." Next, you need to enter your e-mail and click "Reset password." Then proceed according to the instructions that will be sent to your e-mail.

I forgot my e-mail, what should I do?

You will have to go through the identification procedure. The procedure is not regulated and is unique for each client. In any case, we will do our best to help you. Try to remember your login.

How many accounts can I create in the casino?

Only one account per person and their family, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.). You can get banned for the creation of additional accounts and the funds on the account can be confiscated.

I want to delete my account at the casino, what should I do?

You can set a temporary or complete suspension of the account in the settings in your account or by contacting the customer support service. Note that this measure is irreversible.

The game freezes, fails to launch, what should I do?

Try reloading the page. Do not be afraid of data loss. The game will continue from the same point at which it was interrupted. If that does not work and it freezes again, try to restart the browser (Google Chrome, Safari etc...). If that does not help either, clean your browser's cache. If none of the above helps, please contact the support service.

Can I protect myself from large losses?

Yes, you can. You can limit your deposit of funds or the amount of lost funds.

Is my personal data safe in the casino?

Yes, it is. We understand that the safety of personal data is one of the most important rules of any self-respecting casino, and we guarantee to ensure maximum protection of your data for our part.

How to block an account?

For a temporary block you need to contact our live-chat or send a request to [email protected] and specify your username and block time. For a permanent block you need to send a request to [email protected] using your casino account email and specify the reason.

I want to change my registered e-mail address

To change your registered email address, please contact customer service.
You can check your current information on the "Profile" page in the My Account page.

I want to change my registered name

To change your registered name, please contact customer service.
You can check your current information on the "Profile" page in the My Account page.

I want to change my registered name

To change your telephone number, please contact customer service.
You can check your current information on the "Profile" page in the My Account page.

When and how can I habe my account verification?

Any time you can take your account verification, but you need to complete it before a withdrawal. To confirm the required documents for the verification, check [What documents do I need my account verification] in the FAQs. To submit the verification documents, upload all required documents at the 'Verification' page in the My Account page. Our compliance department starts verification prosess after all the documents uploaded and the result is informed by E-mail.

When do I need my account verification?

You need to complete the account verificationi before applying for a withdrawal. You can apply the verification at any time. Once you have completed the account verification, you do not need to submit the documents each time of a withdrawal, but you will need to have account verification again if your registration details change or if you use a new payment method .

Are there any precautions to be taken in photographing and preparing documents for account verification?

[Points for images] ・The number of pixels must be such that the contents of the document (characters, photographs, etc.) can be clearly seen even after being enlarged. ・But the each file size should be less than 10MB. ・The image must show the four corners of each document. ・Be in focus so that the characters can be seen clearly ・Original images and not saved in an editing program or app ・JPEG or PNG format images taken with a smartphone or digital camera ・ Do not use scanned images(Excluded from verification) For other notes, please refer to the "Verification" page on the My Account page.

What documents do I need to prepare?

For account verification, three types of document images are required: [identity verification documents], [address verification documents] and [payment method verification documents].

1. [Identity verification documents] One of the following

・Driver's license (both sides)
・Basic Resident Register card (both sides)
・Passport with address (two-page spread with photo)
・My number card (front side)

・Residence card (both sides)

Special Permanent Resident Certificate (both sides)

An official document that verifies all of the following items is required.

・Name of registrant

・Same address as your registered address

2. [Address confirmation documents] One of the following

・Certificate of Residence
・Utility Bill

・Credit card statement

An image of an official document that shows all of the following items is required.

・Date of issue within 3 months
・Name of registrant

・Same address as your registered address

3. [Payment method confirmation documents] You are required to submit a document image of the payment method used at the time of deposit.

Images of both sides of the card with showing the following information:

・Name of cardholder
・Date of expiry
・Card number ・Please cover part of the CC number and CVV number for security reason

What is account verification?

Account verification is a documentary process to verify your identity. This process is required to prevent fraudulent activities such as money laundering and to ensure a safe-to-play service.

How long does it take to complete account verification?

After all documents required for account verification have been submitted, the account verification process will begin. We try to respond as quickly as possible, but due to the busyness of the department in charge and the fact that each application is investigated differently, the review period also varies. Account verification is required for withdrawals, so we recommend that you complete it as soon as possible. By uploading the required documents from the My Account page, the account verification process will begin

Why is account verification required?

Gold Rush Casino operates under the Curacao license, which certifies the fair and safe casino. We implement account verification as one of the methods to ensure fairness and safety. Under strict screening and monitoring, we are creating an environment where all players can continue to play with relief